Question: Can I change my username?
Answer: Can I change my username? Changing your username If you would like to change your username, please send an email to service@shopdelighted.com with the following information: Your current username The username you are requesting exactly as you'... [more]

Question: Someone sent me an email on the delighted site and i responded on the delighted site with your email. I would liketo review the message I sent to this person but do not know ho to view it. In other words. I do not know how to use your email system. do you... [more]
Answer: Hello Jean,     To access your emails on the site you will click on the Envelope located next to the red shopping cart on the upper right hand side.  From there you will see a drop down box that says 'Inbox'-drop down and you can cho... [more]

Question: How do I create a user account?
Answer: How do I create a user account? To create a user account: Click Create Account at the top of any Delighted page Create and enter a username(Note: if you are planning to set up a shop, your shop URL will be www.shopdelighted.com/shops/yourusername... [more]

Question: How do I edit my profile, profile picture or password?
Answer: How do I edit my profile, profile picture or password? To edit your profile: Click My Account at the very top of any page Under User Options (on the left), click Edit Profile   To change your password: Click My Account at the very top... [more]

Question: Do I need a PayPal account to buy an item?
Answer: Do I need a PayPal account to buy an item? Purchasing through PayPal No, you do not need a PayPal account to purchase items on Delighted. PayPal processes all Delighted payments, but you can use your credit or debit card (Visa, Mastercard, Discover... [more]

Question: Do I need to register to buy an item?
Answer: Do I need to register to buy an item? Registering to Buy Yes, you must register with Delighted to buy an item. To register, you only need to provide a username and your first name. You can read more about creating a user account here.  

Question: How do I download the digital item I purchased?
Answer: How do I download the digital item I purchased? Downloading your digital purchase When you purchase a digital file on Delighted, it is automatically added to the Digital Library under your My Account section. To download your file: 1. Go to My Acc... [more]

Question: Why are some prices listed in red?
Answer: Why are some prices listed in red? Sale items If an item's price is listed in red, it is currently on sale. The sale's end date is listed below the price on the item detail page.  

Question: How do I sign up to sell on Delighted?
Answer: How do I sign up to sell on Delighted? If you do not have a user account: Follow these instructions to create a user account first.   If you already have a user account: Log in to Delighted and click Sell at the top of any Delighted page ... [more]

Question: How much does it cost to sell on Delighted?
Answer: How much does it cost to sell on Delighted? Delighted Selling Fees Listing Fee ($0.10 until June 2013) Listing an item on Delighted costs $0.20 USD. A listing lasts for 120 days or until the item sells. When you renew a sold or expired item manua... [more]

Question: What can I sell on Delighted?
Answer: What can I sell on Delighted? You can sell: Handmade: Items you made by hand Independent Design: Items that you designed and are produced in small quantities Supplies: Handmade, commercial and vintage craft and art supplies  

Question: What can't I sell on Delighted?
Answer: What can't I sell on Delighted? Prohibited Items You may not sell or display the following types of items on Delighted: Alcohol Drugs or drug paraphernalia Tobacco or tobacco products Weapons, firearms or explosives (including fireworks) Po... [more]

Question: Can I sell digital files/downloads?
Answer: Can I sell digital files/downloads? You may sell digital files or downloads as long as they are in one of these formats:   jpg, jpeg, gif, tif, tiff, png, pdf, art, asd, cnd, csd, dst, emb, emd, exp, gnc, hus, jef, jef+, oef, pcd, pcs, pc... [more]

Question: Can I sell vintage items?
Answer: Can I sell vintage items? Vintage Items You may only sell vintage supplies on Delighted.  

Question: Introduce me to my shop please
Answer: Introduction to Your Delighted Shop Managing your inventory, orders, invoices and shopfront. Welcome to Delighted! We're excited you've set up shop here. This introduction will walk you through your shop management sections and give you the informat... [more]

Question: What is the add new listing tab?
Answer: Add New Item List items for sale on Delighted. On this page, you can: List an item for sale Import your Etsy shop List an item for sale Basic Details – What is this item all about? Item Type (required)You can sell both physical ite... [more]

Question: Current tab
Answer: Current Items (a.k.a. Active Items) Manage the items you have for sale on Delighted. You can feature, edit, deactivate and delete items in the Current tab.  You can also place items on sale. The page explained What do all of those icons mea... [more]

Question: Imported tab
Answer: Imported Items View and activate items imported from your Etsy shop. If you imported your Etsy shop, you're items are right here! They are not yet active on Delighted. On this page you can edit, activate and delete items. The page explained What... [more]

Question: Inactive tab
Answer: Inactive Items View and re-activate inactive items. If you deactivated an item, it lives here until it expires. Inactive items do not appear on Delighted (i.e. no one can see or buy them). On this page you can edit, activate and delete inactive item... [more]

Question: Expired tab
Answer: Expired and Deleted Items View and manage sold-out, expired and deleted items. If you deleted an item from any page or an item sold out or expired, you can find it here. Expired items do not appear on Delighted. On this page you can edit and renew e... [more]

Question: Featured tab
Answer: Featured Items View and arrange your shop's featured items. You can feature up to 12 items to appear at the top of your shop page. You can remove or rearrange your featured items here. Where do featured item's appear on my shop page? The page ex... [more]

Question: 7. Sold Orders
Answer: Sold Orders View and manage your open and fulfilled orders. When a buyer purchases an item from you, you can find the order information and confirm shipment here. This page also displays your sold order history when you click Completed Orders. Op... [more]

Question: 8. Shop Stats
Answer: Shop Stats See how your shop and items are performing. Here you can see how many people have viewed your shop and items and which items are on people's wishlists. The numbers explained Item/Page Views & Wishlisted Items The numbers... [more]

Question: 9. Shop Feedback
Answer: Shop Feedback Leave feedback for your customers and view feedback you've received.  In your shop's feedback section, you can see the feedback your customers have left for you. You can also leave feedback for customers and view feedback you've a... [more]

Question: 10. Current Invoice
Answer: Current Invoice Access unpaid invoices and current fees. Click on Current Invoice to view and pay your unpaid invoices and to monitor your current fees. The page explained Pay your invoice The page explained Unpaid InvoicesIf you have ... [more]

Question: 11. Past Invoices
Answer: Past Invoices View your past invoices and pay unpaid invoices. Your Past Invoices page displays all of your paid and unpaid invoices. Click on the invoice date to display a detailed account of that month's fees. If you paid an invoice in full, the ... [more]

Question: 12. Profile Settings
Answer: Profile Settings View and update your seller profile information. On your Profile Settings page, you can manage your personal details, PayPal email address and mailing address associated with your seller account. If you edit any of your information,... [more]

Question: 13. Info & Appearance
Answer: Info & Appearance Manage your shop's look and messages. You can view and update your shop name, shop banner, social media account links and welcome and buyer messages in your Info & Appearance section. Shop Details Shop Links Shop Messa... [more]

Question: 14. Policies
Answer: Shop Policies View and edit your shop policies so that customers understand how you do business. About My ShopWelcome people to your shop and provide general information about you, your shop and your items.    Shipping Policy (requ... [more]

Question: 15. Web Analytics
Answer: Web Analytics Link your Google Analytics account to your Delighted shop to get more in-depth information about your visitors. In the Web Analytics section of your shop, you can provide information that links your Delighted shop with your Google Anal... [more]

Question: 16. Shipping Profiles
Answer: Shipping Profiles View, edit and create shipping profiles. You set the costs for shipping items by creating a shipping profile. When you list a new item, you assign a shipping profile to it during the listing process. You can have as many shipping p... [more]

Question: Can I rearrange the items in my shop?
Answer: Can I rearrange the items in my shop? Shop arrangement Right now, you cannot rearrange your shop. Items are listed in the order in which you uploaded them or activated them (if you used the Etsy importer).  

Question: How do I add my social media accounts to my seller profile?
Answer: How do I add my social media accounts to my seller profile? To add your social media accounts: Go to My Shop > Info & Appearance (near the bottom of the gray sidebar) In the Shop Links section, you can add your social media links so that y... [more]

Question: How do I change my shop banner?
Answer: How do I change my shop banner? To replace your shop banner: Go to My Shop > Info & Appearance Under the Shop Details section, check the box next to Remove Banner Click Save Content at the bottom of the page Click Choose File and upload ... [more]

Question: How do I close my shop?
Answer: To close your shop and user account, please permenantly delete all of the items in your shop (active, pending, inactive & expired) and send a request to close your account to service@shopdelighted.com.  Please include your username in your messag... [more]

Question: How do I edit my shipping profiles?
Answer: How do I edit my shipping profiles? To edit an already created profile: Go to My Shop > Shipping Profiles (at the very bottom of the sidebar) In the first box (after "Select profile or create new shipping profile below:"), select the shipping ... [more]

Question: How do I edit my shop information and appearance?
Answer: How do I edit my shop information & appearance? To make your shop a delightful space: Go to My Shop > Info & Appearance (near the bottom of the gray sidebar)   Shop Details Shop OwnerThis is set as your username so we ca... [more]

Question: How do I import my Etsy shop?
Answer: How do I import my Etsy shop? You can easily upload your Etsy listings by following these steps: Go to your Etsy shop and download your Currently For Sale Listings CSV file from the Options section (Download Data tab) under your Shop Settings Aft... [more]

Question: How do I pay my invoice?
Answer: How do I pay my monthly Delighted invoice? Paying your invoice To pay your invoice, click the Pay with Paypal button on the unpaid invoice list. You can do this on either the Current Invoice or Past Invoices sections of your shop. Your invoice inclu... [more]

Question: How do I set up Delighted Web Analytics?
Answer: How do I set up Delighted Web Analytics? Delighted Web Analytics Guide I don't have a Google Analytics accountI already have a Google Analytics account   If you already have a Google Analyics account: Log into your account and click the&nb... [more]

Question: How does Delighted calculate shop and item views?
Answer: How does Delighted calculate shop and item views? Shop Stats Nitty-Gritty Shop ViewsDelighted counts each person who visits your shop page only once. That means that if someone comes to your shop page every day from the same computer, Delighted wi... [more]

Question: Order not showing
Answer: Why can't I see my order? Uh oh! Really, it's okay — we can help. We rely on PayPal to verify that you have indeed been paid before we create an order in your shop. Occaisionally, we run across a first-time seller who has an issue with his or ... [more]

Question: What are shop collections?
Answer: What are shop collections? Shop Collections Collections are personalized departments for your shop and appear on your shop homepage at the top right. By creating collections, you can organize your items in a way that works best for you. Group items ... [more]

Question: What is a shipping profile and how do I create one?
Answer: How do I create a Shipping Profile? Creating Shipping Profiles You set the costs for shipping items by creating a shipping profile. When you list a new item, you assign a shipping profile to it during the listing process. You can have as many shippi... [more]

Question: What size should my shop banner be?
Answer: What size and file type should my shop banner be? Your shop banner should be: 760px x 100px No larger than 2MB A .jpg, .gif or .png file   This image is a correctly sized shop banner:    

Question: Can I copy a listing?
Answer: Can I copy a listing? Copying a listing Right now, you cannot copy a listing, but we're working on bring you that function soon!  

Question: Can I edit an item after I've placed it on sale?
Answer: Can I edit an item after I've placed it on sale? Editing a sale item You can always edit the item title, description, keywords and photos. If you have scheduled an item to go on sale, but the sale has not actually started, you can edit any field or ... [more]

Question: How do I list an item for sale?
Answer: How do I list an item for sale? To list an item: Go to My Shop > Add New Item   Basic Details – What is this item all about?Item Title (required)It’s best to create a short title that includes keywords customers might use... [more]

Question: How do I place an item on sale?
Answer: How do I place an item on sale? To place an item on sale: Go to My Shop > Active Click the red Sale Tag icon in the Action column next to the item you'd like to place on sale In the box that pops up, enter a start date for your sale Enter an... [more]

Question: What are Keywords?
Answer: What are Keywords? Keywords When a customer searches for an item, we use the Item Title and Keywords to pull relevant results. Enter keywords, separated by commas, to help customers find your item. You will want to pull out words from your item desc... [more]

Question: What is the Auto-Renewal feature?
Answer: What is the Auto-Renewal feature? Auto-Renewal The Auto-Renewal feature allows you to automatically relist an item if it sells out or expires. If the item sells out,  the listing will be renewed with a quantity of 1. If a listing expires, it wi... [more]

Question: Does Delighted allow reselling?
Answer: Does Delighted allow reselling? Reselling Policy We do not allow reselling in any category, with the exception of the Supply Store category. Just to be sure we're all on the same page, reselling is defined as purchasing an item and then selling it y... [more]

Question: What should I do if an infringement claim has been submitted against me?
Answer: What should I do if an infringement claim has been submitted against me? Intellectual Property Infringement Claims Please see Delighted's Copyright and Intellectual Property Policy.  

Question: What
Answer: What should I do if I believe a member has infringed upon my copyright, trademark or patent? Intellectual Property Infringement Claims Please see Delighted's Copyright and Intellectual Property Policy.